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After my last review Roger reached out and we discussed the problems I had with the first pump I received. I must of just happened to receive a faulty unit of which verti gro replaced. The new unit has run flawlessly now for a few weeks and has excellent performance. I think I was a bit hasty in my last review and I do sincerely thank Roger and VeriGro for reaching out and solving the issue I had. Exceptional customer service.
Pump failed after about 1 hour of running, impeller is not connected to drive. Not sure if it is a magnetic coupling or was glued
I am very sorry to hear that you had a problem, but suprised you havent contacted us.
I have sent you a new pump and assume everything is now working correctly.
We have sold hundreds of these units this year and a failure is extremely rare but can happen.
Verti Gro stands by its products and offers a full replacement warranty but can only do this
when we are told there is a problem.
Regards Roger
100% recommend this pump and panel kit. Easy to set up, works on very low light cloudy days. 5 stars ⭐️
Thank You Corine
Glad your happy and it suits your needs.
Roger
After my last review Roger reached out and we discussed the problems I had with the first pump I received. I must of just happened to receive a faulty unit of which verti gro replaced. The new unit has run flawlessly now for a few weeks and has excellent performance. I think I was a bit hasty in my last review and I do sincerely thank Roger and VeriGro for reaching out and solving the issue I had. Exceptional customer service.
Pump failed after about 1 hour of running, impeller is not connected to drive. Not sure if it is a magnetic coupling or was glued
I am very sorry to hear that you had a problem, but suprised you havent contacted us.
I have sent you a new pump and assume everything is now working correctly.
We have sold hundreds of these units this year and a failure is extremely rare but can happen.
Verti Gro stands by its products and offers a full replacement warranty but can only do this
when we are told there is a problem.
Regards Roger
100% recommend this pump and panel kit. Easy to set up, works on very low light cloudy days. 5 stars ⭐️
Thank You Corine
Glad your happy and it suits your needs.
Roger