Where can I send pictures?

Use #vertigroaustralia when posting to social media. We love seeing your pictures and appreciate you sharing them!

What do you recommend for slug problems?

Sprinkle slug and snail pellets available at hardware stores or nurseries. They work well and are safe for your plants.

What do you recommend for bugs and pests?

Use Pyrethrin, a natural insecticide made from Chrysanthemum flowers. Apply sparingly and only to affected plants.

Do I need to apply fungicide to my strawberry tower?

We generally haven’t needed fungicide for strawberries or vegetables. If you have issues, Eco Fungicide from any nursery can be used every few weeks.

Where is the product made?

Our Vertical Garden Planters are made in rural Victoria from high quality, BPA-free polypropylene plastic. Other products are sourced in Australia where possible, with some imported.

Why are my lettuce seedlings turning yellow?

Reduce nutrient strength for seedlings. Use half the recommended nutrient dose or target an EC of 1.0 to 2.0 during early growth.

Should I add an air pump to the reservoir?

If water is still for more than 60% of the time, add an air pump. Oxygen-rich water helps plant roots stay healthy.

What can I grow in the Verandah Planters?

You can grow herbs, lettuce, strawberries, greens, tomatoes, cucumbers, zucchini, potatoes, carrots, beetroot and more. Almost anything grows well with enough sun.

Refund policy

Refunds

If you wish to cancel an order, whether due to a change of mind or any other reason, a full refund will be provided as long as the cancellation notice is received before the commencement of order processing. Once the processing has started, unfortunately, we are unable to process any refunds.

Refunds are not available unless the product is Damaged, Faulty or not as advertised.

Returns if the item is returned within 30 days

If the item is faulty, damaged or not correct please contact us to rectify.

Returns on sale or clearance items

We are unable to process refunds for sale or clearance items for change of mind situations.

What you must do

To return a product and obtain a repair, replacement, or credit, you must first contact us by email within 30 days of purchase. and once approved by us return the item along with its original packaging to us. We reserve the right to inspect and test any products returned for the purpose of determining the extent of any defect and validity of any warranty claim or return.

Returning items under warranty (as per the terms of our warranty)

If you believe an item is faulty or defective, and we receive notification via email and the product is returned we will assess the circumstances (including assessing the returned item by us) to ascertain whether or not we are at fault and:

(Company at fault) if we consider that we are at fault, we may at our discretion, provide a full replacement of the faulty item or part. We will advise you of the decision via return email.
(Company not at fault) if we consider that we are not at fault, then no replacement or credit will be provided. We still may, however, choose to provide a replacement or credit in some cases at our discretion. We will advise you of the decision via return email.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to us. If we consider that we are not at fault in any circumstance, then no reimbursement in respect of those shipping costs will be provided. If we consider that we are at fault or the product is defective, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us and its replacement.

Verti Gro Australia reserves the right to change our shipping, delivery, returns and store policies at any time. Please check these shipping, delivery & returns policies regularly, to stay up to date with any changes that may occur.